N-101Data security — Managed IT
Managed IT
Your machines patched, monitored, and supported — before they break.
Most businesses discover an IT problem the way they discover a leak: from the damage. Managed IT inverts that. Every machine reports in, patches land on a schedule, and someone is watching the alerts — so the failing drive gets replaced during working hours rather than at the worst possible moment.
AWhat the install covers
- Remote monitoring and management on every server, desktop, and laptop
- Operating system and third-party patching on a defined schedule
- Helpdesk for your staff, with a real escalation path
- Onboarding and offboarding, so a leaver's access ends the same day
- Asset inventory and documentation kept current
- Vendor management — we deal with the ISP so you do not have to
O&MAfter handover
What we keep doing once it works.
Included in a management agreement. Without one, this is the part that quietly stops happening the day the installer drives away.
How managed service works →- 24/7 monitoring and alerting on endpoints and servers
- Patch compliance reporting you can hand to an insurer
- Quarterly review of what is ageing and what needs budgeting for
QCommon questions
Managed IT, asked and answered.
- What is a managed service provider, and how is it different from calling someone when things break?
- Break-fix means you pay per incident and you find the problem first. Managed means the machines report in, patching happens on a schedule, and we see the failing drive before you do. The cost is predictable, and most of the work happens before anything stops working.
- What platform do you use to manage our systems?
- Kaseya. Monitoring, patching, backup, documentation, user security, and the service desk are one integrated system rather than six separate tools, which removes the gaps between them where things normally get missed.
- Do you replace our internal IT person?
- Usually not. More often we take the repetitive load — patching, monitoring, backup checks, onboarding — so an internal person can work on things specific to your business. For smaller offices with no internal IT, we are the IT department.
- How quickly do you respond?
- Response targets are written into the agreement and set per site, because a warehouse and a trading floor do not need the same commitment and should not pay the same for one.
- Can you manage IT if another company installed everything?
- Yes, and it is common. The engagement starts with documenting what is actually there, which routinely differs from the paperwork. You get that documentation whether or not you continue with us.
T-900Next step
Every job starts with someone walking the building.
A site survey costs you nothing and produces a real drawing — device counts, cable paths, and a fixed number. Not a brochure.